Application Support Officer

If you have experience in supporting applications development, as a Documentum professional who has experience in business and technical perspectives, then you are the one we are looking for.

Key Responsibilities:

  • Investigate problems and other requests for support and determine appropriate actions
  • Provide feedback and advice as guide to the team members when required
  • Perform root cause assessment, debug all issues on Daman applications.
  • Ensure availability of applications is in line with agreed SLAs.
  • Identify software faults/bugs and communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Perform quality assurance check on the deliverables of the supplier
  • Administer Daman applications environment by using appropriate tools and methodologies.
  • Create, maintain, manage, and update documentation as required.
  • Collaborate closely with the Applications and Processes Monitoring and Service Management Officer to improve quality of applications support service
  • Actively engage in capacity planning subject to occasional call or on-site support outside the working hours to provide consultation related to application failure or to perform application deployment.

Required Qualification / Skills / Experience:

  • A bachelor’s degree in computer science or equivalent.
  • A minimum of 7 years of experience in this role.
  • Solid understanding of multiple tier application architecture
  • Experience with large scale enterprise-level systems
  • Good knowledge of the recent web service technology (Java Web-Services, BPEL Interfaces, etc.,)
  • Solid understanding of web application technologies
  • Knowledge of Middleware technologies (Weblogic, JBoss, Tomcat, IIS)
  • Good knowledge of service-oriented architecture (SOA) and enterprise application integration (EAI) concepts
  • Good knowledge of Linux (Redhat, Oracle Linux), Windows (2008+)
  • Good Knowledge of SQL (Structured Query Language).
  • Good leadership skills including people management, selection and development skills.
  • Good command of written and spoken English; knowledge of Arabic is an advantage, but not a must.
  • Very good analytical, planning, forecasting, execution, and problem-solving skills.
  • Ability to acquire and apply new skills.
  • Flexible and able to work under pressure.
  • Respect and promote trust and confidentiality.
  • Results oriented whilst ensuring high quality of work and able to “think out of the box”
  • Strong level of customer service orientation and professionalism in all interactions
  • Able to work in a multi-cultural environment and promote teamwork and knowledge sharing to achieve goals and deliverables.
  • Good knowledge of health insurance concepts
  • Good knowledge in Atlassian suite of applications (Jira, Confluence, BitBucket, Bamboo).

Job Location: Dubai

Type of Employment: Contract

What you can expect from the employer:

  • An attractive salary.
  • Health insurance.
  • A clean and hygienic environment.
  • Working with decent / highly educated and professional team.
  • Opportunities to learn and improve credentials.
  • Opportunity to work and manage multi-nationals.
  • Relocation / immigration assistance.

More Information

Only candidates can apply for this job.

We work hard to search and select the best talents in the  market for our valuable clients.
We do not compromise quality of our service and safety of our employees.
We are completely compliant to Business Ethics.
Our vision is to stand and serve the market for centuries and profit is not a main motive.